Privacy Policy

Who we are

Charterhouse Holdings plc (Charterhouse) is a company registered in England and Wales. The company operates as a B2B entity under three distinct brands, Kustom Kit, Xpres and Vanilla as well as associated sub-brands.

Overview

Maintaining the security of your data is a priority for Charterhouse, its brands and trusted partners and we are totally committed to respecting your privacy rights and that your personal information is protected. We will ensure that we handle your data lawfully and fairly and we commit to being transparent about what personal data we collect and how we use it. This Privacy Policy applies whether you visit our company head office, go online, contact us by telephone or use your mobile device. It provides you with information about:  

Why we collect personal data

Charterhouse and its brands, Kustom Kit, Xpres and Vanilla, collect personal data according to the following lawful bases:

What data do we collect?

Relevant to the legal bases that apply to us, Charterhouse and its brands may collect the following information: Our websites are not intended for children and we do not knowingly collect data relating to children nor do we collect any sensitive personal data of our customers. The above list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our websites, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources. We also receive personal data from our trusted partners who support us in providing services to our customers for marketing and financing/leasing arrangements.

How we use your data

Relevant to the legal bases that apply to us, Charterhouse, its brands and our trusted partners acting on our behalf use your personal data to:

How we protect your data

Charterhouse and its brands are committed to keeping your personal data safe and secure. Our security measures include:

How you can protect your data

Charterhouse and its brands will never ask you to confirm any bank account or credit card details via e-mail or text. If you receive an email or text claiming to be from Charterhouse, Kustom Kit, Xpres or Vanilla asking you to do so, please ignore it and do not respond. If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session. In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Charterhouse and more generally:

Cookies

Like most websites, the websites for Charterhouse and its brands use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart 'phones or 'tablets') as you browse this website. They are used to 'remember' when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access the website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. Charterhouse and its brands can use cookies to monitor your browsing and purchasing behaviour.

How are cookies managed?

The cookies stored on your computer or other device when you access our websites are designed by:

Your rights

Right to be informed

You have the right to be informed about the details of the collection and the management and processing of personal data used by Charterhouse and its brands as detailed in the Privacy Policy.

Right of access

You have the right to obtain: